FAQ’s

                             General Questions

 

Absolutely! We server customers from all over the world. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.

 

How long will it take to receive my order?


Order processing takes 1-5 business days before shipment. 

Once your item/s is dispatched, estimated delivery time is:

USA: 8-15 business days
UK: 15-25 business days
Australia: 15-25 business days
Canada: 15-25 business days
Europe: 15-25 business days
Rest of world: 25-35 business days

Where is my order being shipped from?

 

The products we offer are made and shipped from all over the world, including the US, Europe, Russia and Asia. This allows us to offer great prices, while ensuring the highest level of quality.

How can I cancel my order?

 

Our items are shipped out sometimes the next business day, so you will need to contact us quickly.

We can not accept cancellations once your order has started its shipping process 24 hours after the purchase. Please contact us still we will do our best to help you out.

Do you ship all of the products within my order at the same time?

Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, it may arrive later than the other product(s) you ordered.

 

My order hasn’t arrived, is it lost?

If you think your order has been delayed or lost in the post please Contact Us and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.

 

What happens if no one is home and my order arrives?


Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.

 

Which cards do you accept?

We accept Visa, Mastercard and American Express debit and credit cards. We also accept payments through Paypal, Apple Pay, Shopify Pay and Google Pay.

 

Are your prices inclusive of tax?

No, it will be automatically calculated into our product prices.

 

Is it safe to purchase online?

Yes, wheelsonthewall.com uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.

 

Is all of my data protected on your site?

Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.

 

I need to change my order, who can help me with this?

 If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellation (24 hours after the order). 

 


The goods I received are damaged, what should I do?

 

If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.